Returns

Refund and Return Policy
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All sales are final.

Several types of goods are exempt from being returned. Perishable goods such as honey or chocolate cannot be returned unless the item was sold to you in such a state where it is inedible or defected to a significant degree. 

Additional non-returnable items;

  • Gift cards.
  • Used health and personal care items.

Situations in which a return is possible;

  • Food items sold which are obviously inedible due to unforeseen circumstances.
  • Items defected, not as a result of shipment.
  • Items sent which arrive to you out of date/ passed expiry.

Examples of situations when refunds are not given;

  • Dislike of a product due to taste, unmet expectations etc.
  • Allergy, suspected or reaction from one of our products.
  • Any item purchased over the counter in which both the sales person and customer has inspected the item.
  • Damage due to shipping.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email (online purchases) to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at arrowtown@honeyandcocoa.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at arrowtown@honeyandcocoa.co.nz and send your item to: 4 Buckingham Street, Arrowtown, Otago NZ 9302.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
4 Buckingham Street Arrowtown Otago NZ 9302

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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